Careers at Masis Staffing Solutions

Customer Success Coordinator

September 2, 2025
Direct Hire

Customer Service

Direct Hire
OH
Columbus

Job ID:57023

Job Summary:
The Customer Success Coordinator is a key position within our Columbus warehouse team. In this role, the selected candidate will serve as the primary communication liaison between our Columbus-based warehouse team and our remote Customer Service/Sales teams. The primary goal is to ensure swift and efficient communication and seamless coordination of customer order fulfillment and related service activities across various departments. This role is essential for maintaining high levels of customer satisfaction and operational efficiency.

Duties/ Responsibilities:

Liaison between remote customer service/sales and Columbus warehouse
Understands the needs of the customer and ensures customer issues are resolved in a timely manner.
Effectively communicates with the customer service and sales teams and collaboration with warehouse functions and leadership teams to ensure customer’s expectations are exceeded.
Understands all data metrics to ensure the warehouse is meeting KPI standards.
Understands overall operations and builds rapport with each department.
All other duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Attention to detail.
A proactive and resourceful individual with a strong customer-focused mindset and a keen sense of urgency.
Competence in persistent follow-up and follow-through, ensuring timely resolution of customer issues.

Proficient with Microsoft office – ability to articulate emails and spreadsheets.
Demonstrates a commitment to high levels of customer service and a sense of urgency in satisfying and delighting clients.

Education and Experience:

High School Diploma or GED
3+ years of customer service or planning/production coordinator within a manufacturing and warehouse environment.
At least three years of administrative and clerical experience required.

Physical Requirements:

Ability to travel throughout facility.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

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