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Customer Service Representative

  • Temp to Hire
  • AZ
  • Tolleson

Job ID:103193

Not Ready

Important Notice About the Application Process

This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note:

  • Candidates who complete the AI screening are reviewed first—daily.
  • We strongly encourage you to complete it promptly to ensure early consideration (first come, first served).
  • Expect to receive a prompt from our AI screener shortly after applying.

The AI screener helps us streamline the Candidate intake process, but rest assured—you’ll still work directly with a Masis recruiter throughout the rest of your hiring journey.

Customer Service Representative
Location: Tolleson, AZ 85353
Job Type: Full-Time
Schedule: Monday to Friday 8am-3pm
Compensation: $21.00/hr. – $24.00/hr.
Job Summary
The Customer Service Representative serves as the primary point of contact between customers, warehouse operations, and transportation teams. This role is responsible for handling customer inquiries, processing orders, tracking shipments, resolving issues, and ensuring accurate communication regarding inventory and delivery status.
Key Responsibilities

  • Respond to customer inquiries via phone, email, and other communication channels.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Monitor order status and provide shipment updates to customers.
  • Coordinate with warehouse staff to ensure timely order fulfillment.
  • Investigate and resolve customer complaints, shipment discrepancies, and inventory issues.
  • Maintain accurate customer records and order documentation.
  • Communicate with carriers regarding shipping schedules, delays, and delivery concerns.
  • Prepare reports related to customer service activities and order performance.
  • Assist with inventory inquiries and stock availability requests.
  • Follow company policies and service standards to ensure customer satisfaction.
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