HVAC-R Service Manager

Commercial & Industrial HVAC-R | Service Operations Leadership

Compensation: $100,000+ Base Salary + Performance Bonus

Are you an experienced HVAC-R professional ready to lead a growing commercial service operation?

We are seeking an HVAC-R Service Manager to oversee the daily operations of a high-performing service department supporting commercial and industrial customers. This leadership role combines technical expertise, team management, customer relationship development, preventive maintenance program oversight, and business growth initiatives.

If you have a strong background in commercial HVAC, refrigeration systems, technician leadership, service contract management, and customer service, we'd love to speak with you.

What You'll Do

Service Operations & Team Leadership

• Lead day-to-day HVAC-R service and preventive maintenance operations.
• Manage technician scheduling, dispatching, and workforce utilization.
• Oversee emergency service calls, preventive maintenance programs, and service work orders.
• Ensure service work is completed safely, efficiently, and to company quality standards.
• Support technicians with troubleshooting, technical guidance, and field problem resolution.
• Conduct site visits when needed to support customers and field personnel.

Customer & Business Development

• Build and maintain strong customer relationships.
• Develop and manage preventive maintenance agreements and recurring service contracts.
• Prepare estimates and proposals for repairs, retrofits, upgrades, and maintenance programs.
• Identify opportunities for equipment replacement, energy efficiency improvements, and system upgrades.
• Expand recurring revenue through long-term service partnerships.

Department Growth & Performance

• Assist with recruiting, hiring, onboarding, and developing HVAC-R service technicians.
• Mentor and coach team members to improve technical and operational performance.
• Monitor labor utilization, productivity, job costing, and departmental profitability.
• Support budgeting, purchasing, inventory management, and vendor relationships.
• Drive continuous improvement initiatives focused on safety, quality, and customer satisfaction.

Required Qualifications

• 7-10+ years of commercial or industrial HVAC-R experience.
• Previous experience in a Service Manager, Service Supervisor, Field Supervisor, Lead Technician, or similar leadership role.
• Strong knowledge of HVAC-R service operations and preventive maintenance programs.
• Experience supporting commercial and industrial customers.
• Excellent communication, organizational, and leadership skills.
• Ability to estimate service repairs and maintenance agreements.

Technical Experience

Strong working knowledge of:

• Commercial HVAC Systems
• Refrigeration Systems
• Rooftop Units (RTUs)
• Chillers
• Split Systems
• Air Conditioning Systems
• Boilers & Heating Equipment
• Cooling Towers
• Ventilation Systems
• Energy Recovery Systems
• Building Automation Systems (BAS)
• Controls & Automation
• Commercial & Industrial Mechanical Equipment

Preferred Qualifications

• Technical degree, trade certification, or equivalent industry training.
• Experience with service estimating and maintenance contract sales.
• Experience using service management software (Sage Service Management preferred).
• New Jersey Master HVAC-R License is a significant plus.

What We Offer

• Competitive base salary of $100,000+ based on experience
• Performance-based bonus opportunity
• Leadership role with growth potential
• Established customer base and service team
• Opportunity to make a direct impact on departmental growth and profitability

Apply today if you're ready to lead a commercial HVAC-R service operation and help drive the next phase of growth