Careers at Masis Staffing Solutions

Customer Service Rep

August 14, 2025
Direct Hire

Customer Service

Direct Hire
MA
North Andover

Job ID:39387

Customer Service Rep –
Full-time Hourly
No Andover, MA, US
Position Description:
The Customer Service Representative is responsible for engaging with customers as it relates to customer orders, order changes, return authorizations and general customer satisfaction. In this role you will work closely with the Sales & Service team and provide data entry. If you enjoy a fast-paced customer focused environment this is the opportunity for you.

General Duties and Responsibilities:

Primary interface with a variety of customers, via phone, email, and live web chat
Process orders in the Company’s ERP system
Update and confirm customer account information
Coordinate with Logistics to determine delivery dates based on customer needs
Expedite “Rush” & “Hot” orders
Return material processing and reconciliation
Communicate with customer regarding issues which would affect delayed or late delivery of an order
Collaborate with cross-functional teams to support the customers’ needs
Support Sales team as needed
Other duties as assigned

Required Knowledge, Skills, and Abilities:

Must possess effective communication skills, both written and verbal
Excellent general computer skills, including a solid working knowledge of Excel, Word, Outlook
Strong organization and time management skills
Aptitude for learning
Team player and passion for customer satisfaction

Personal Traits and Characteristics:

Reliable, dependable, and highly organized with good time management skills
Task oriented
Attention to detail
Able to work under pressure and deadlines
Ability to multi-task and prioritize
The successful candidate shall exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable

Education and/or Experience:

1-2 years in a high paced customer facing sales or service environment

High School Diploma required
Technology related B2B experience preferred
Communicate via phone, email and chat.

Physical Job Requirements:

Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners.
Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel, stoop, carry/lift 10 lbs.
Sitting at a desk

Environment: Work environment is typically an office environment located on-site during normal or extended business hours.

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