Important Notice About the Application Process
This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note:
The AI screener helps us streamline the Candidate intake process, but rest assured—you’ll still work directly with a Masis recruiter throughout the rest of your hiring journey.
Service Coordinator
Nashua,NH
Are you a detail-oriented professional with a knack for coordinating people and schedules? Our client is seeking a Service Coordinator to join their dynamic team, providing technical equipment and field service support. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Responsibilities of the Service Coordinator
Serve as the primary point of contact for customer service inquiries.
Schedule and coordinate preventative maintenance, annual service visits, emergency service calls, and other field service activities.
Maintain and optimize technician schedules based on priorities, customer availability, and service needs.
Prepare, track, and follow up on service agreement proposals and contract renewals.
Process service contracts, sales orders, purchase orders, and related documentation within the company's ERP system.
Coordinate service kit preparation, vendor purchasing, and inventory needs.
Monitor service documentation, open service items, parts availability, quotations, and billing handoffs.
Proactively identify and escalate urgent service issues to ensure timely resolution.
Collaborate with internal departments to ensure efficient service delivery and customer satisfaction.
Requirements of the Service Coordinator
High school diploma or GED.
3-5 years of experience in a customer service, service coordination, dispatch, or administrative support role.
Excellent organizational, communication, and problem-solving skills.
Proficiency with Microsoft Office, including Outlook, Excel, and Word.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Associate degree preferred; equivalent work experience will be considered.
Experience in manufacturing, industrial equipment, medical devices, water treatment, HVAC, electrical, mechanical contracting, or another field service environment.
Experience using ERP, CRM, scheduling, or accounting software such as QuickBooks.
Strong customer service orientation with the ability to build positive working relationships.
Compensation/Benefits for the Service Coordinator
Pay Rate $22.00+
Why MASIS Staffing?
At MASIS Staffing, we believe in providing opportunities for growth and career development. We’re committed to fostering an inclusive and diverse workplace where everyone can thrive.
Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are equal opportunity employer. Masis does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity, or any other characteristic protected by law.
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