Careers at Masis Staffing Solutions

About the Opportunity

Masis Staffing is partnering with an established healthcare organization in Phoenix, AZ to place a Benefit & Eligibility Specialist. Our client provides behavioral health and integrated care services to patients and communities across Arizona. In this role, you will work directly with patients, clinical teams, and administrative staff to verify insurance eligibility, assist with benefit enrollment and renewals, and help ensure patients have uninterrupted access to the care they need. This is a meaningful, patient-facing role for someone who is organized, compassionate, and comfortable navigating healthcare coverage programs.

Essential Duties

• Support patients in navigating insurance coverage, eligibility, enrollment, renewal, and financial assistance processes to promote access to care and continuity of coverage
• Conduct eligibility verification and proactive coverage monitoring for Medicaid, Medicare, commercial insurance, sliding fee scale programs, and other funding sources; identify and address potential coverage gaps or barriers to care
• Assist patients with benefit applications, renewals, required documentation, and follow-up activities, including coordination with outside agencies and community resources as needed
• Maintain accurate demographic, financial, and payer information within the Electronic Health Record (EHR) and related systems
• Provide proactive outreach to patients regarding renewal deadlines, missing documentation, inactive coverage, or other issues impacting eligibility or access to services
• Collaborate with the Patient Access Center (PAC), front office staff, Practice Managers, clinical teams, and other departments to support a seamless patient access and coverage experience
• Educate patients and staff regarding eligibility requirements, benefit programs, coverage changes, and available financial support resources
• Maintain required documentation, tracking tools, reports, and productivity standards in accordance with organizational, contractual, and regulatory requirements
• Participate in workflow improvement and standardization efforts to support consistent eligibility and benefits processes across clinics and programs

Minimum Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in healthcare or a related field preferred
• Minimum one (1) year of experience in healthcare eligibility, benefits, patient access, front office, behavioral health, or related healthcare operations
• Knowledge of Medicaid, Medicare, commercial insurance, and other public assistance programs preferred
• Experience working with Electronic Health Record (EHR) systems and Microsoft Office applications preferred
• Ability to communicate effectively with patients, families, and interdisciplinary teams
• Must possess a valid Arizona driver's license and meet applicable driving requirements
• Must obtain and maintain an Arizona Fingerprint Clearance Card as required

Working Conditions & Physical Demands

• Primarily works in clinic settings with occasional work in office and other locations
• Required to frequently speak, stand, walk, and hear
• Must frequently lift up to 10 lbs and occasionally lift up to 25 lbs

How to Apply

Qualified candidates are encouraged to submit their resume to Masis Staffing Solutions. We will review applications and reach out to those whose backgrounds align with the role.

Masis Staffing Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.