Important Notice About the Application Process
This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note:
The AI screener helps us streamline the Candidate intake process, but rest assured—you’ll still work directly with a Masis recruiter throughout the rest of your hiring journey.
IT Support Specialist
Temp-to-Hire Position
Bloomington, IL
Pay rate range: $21.50/hr – $26.25/hr
The Support Specialist provides technical support to internal and external clients, resolving hardware, software, and system issues. This on-site role also supports remote locations and is responsible for hardware installations, software upgrades, system integrations, and IT troubleshooting. The role applies engineering principles to system design, development, testing, and documentation, while supporting technical solutions that meet customer requirements.
This position collaborates with cross-functional teams including Development, Manufacturing, and Quality, ensuring compliance with company and regulatory standards.
What You’ll Do
• Provide first- and second-line support for desktops, networks, tester systems, servers, and
end-user devices, both on-site and remotely.
• Install, configure, patch, upgrade, and maintain hardware, software, and applications in line
with lifecycle policies.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Monitor system and equipment performance; analyze downtime and implement corrective
and preventive actions.
• Lead and support installation of cables, equipment, and servers; assist engineers with new
system setup and testing.
• Evaluate systems and recommend improvements, repairs, and root cause solutions to
enhance reliability.
• Participate in IT projects, recommending technology solutions and process improvements.
• Develop maintenance and testing procedures; ensure systems meet safety, regulatory, and
company standards.
• Support production uptime by minimizing downtime and ensuring equipment readiness;
provide limited after-hours support as needed.
• Collaborate on automation efforts (e.g., scripts) to improve system recovery and efficiency.
What We’re Looking For
Required
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in networks, systems maintenance, and IT support.
• Proficiency with Windows 11, Remote Desktop, and Microsoft Office (Word, Excel,
PowerPoint, Visio).
• Ability to create and maintain technical documentation, including flowcharts and system
diagrams.
• Strong troubleshooting skills across hardware, software, and networks.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with ticketing systems and incident management
#MFT1
Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).