NetSuite Systems, Project & Integration Manager
Department: Operations / Information Systems
Reports To: Plant Manager / Senior Management
Location: Quincy, Massachusetts
Employment Type: Full-Time
Position Summary
The NetSuite Systems, Project & Integration Manager is responsible for managing, optimizing, and continuously improving the company’s NetSuite ERP environment and its integration with operational, financial, manufacturing, warehouse, EDI, payroll, and other business systems.
This position serves as the primary internal business owner and project manager for NetSuite-related initiatives. The role works closely with Operations, Finance, Purchasing, Sales, Quality, Warehouse, Production, Maintenance, HR, and external technology partners to ensure systems support the company’s operational and financial requirements.
The position will oversee system projects from planning through implementation, including requirements gathering, process development, system configuration coordination, testing, training, implementation, troubleshooting, and ongoing performance management.
The successful candidate will be highly organized, analytical, and comfortable working between business operations and technology providers. The position does not require the individual to be a software developer but requires a strong understanding of ERP systems, integrations, data flow, business processes, and project management.
Key Responsibilities
NetSuite ERP Management
- Serve as the primary internal point of contact for NetSuite-related business requirements, issues, projects, and improvements.
- Develop a strong working knowledge of NetSuite’s financial, purchasing, inventory, manufacturing, sales, reporting, and operational capabilities.
- Identify opportunities to improve business processes through better utilization and configuration of NetSuite.
- Coordinate with NetSuite consultants, Oracle partners, third-party vendors, and internal users.
- Manage system enhancements, configuration changes, testing, and implementation.
- Monitor system performance, data accuracy, user adoption, and process compliance.
- Maintain documentation of system processes, configurations, integrations, and key workflows.
- Establish appropriate controls around system changes, user access, and data integrity.
Systems Integration
- Manage integrations between NetSuite and other company systems and applications.
- Coordinate EDI implementations and ongoing EDI requirements with customers, suppliers, and third-party providers.
- Manage integrations involving systems such as SPS Commerce, RF-SMART, I-Trade, payroll/HR systems, banking systems, shipping platforms, warehouse systems, and other operational applications, as applicable.
- Understand and document data flows between systems.
- Coordinate testing of inbound and outbound transactions.
- Investigate integration failures, data discrepancies, and transaction errors and coordinate resolution with the appropriate vendor or technical resource.
- Establish procedures for monitoring critical integrations and escalating issues.
Project Management
- Lead NetSuite and business systems projects from initial concept through implementation.
- Develop project plans, timelines, milestones, responsibilities, and deliverables.
- Gather requirements from department managers and translate business needs into system requirements.
- Coordinate internal resources and external vendors.
- Manage project priorities, budgets, deadlines, and risks.
- Provide regular project status updates to senior management.
- Coordinate user acceptance testing and obtain appropriate approval before implementation.
- Ensure completed projects achieve the intended operational and financial objectives.
Business Process Improvement
- Evaluate existing business processes and identify opportunities to improve efficiency, accuracy, controls, and reporting.
- Work with department leaders to document current-state and future-state processes.
- Identify unnecessary manual processes and opportunities for automation.
- Develop recommendations for system and process improvements.
- Assist management in evaluating the financial and operational impact of proposed system changes.
- Ensure system changes support the company’s growth and operational requirements.
Reporting & Data Management
- Develop and coordinate NetSuite reporting requirements across departments.
- Improve access to purchasing, inventory, labor, production, sales, financial, and operational information.
- Work with users to define reporting requirements and develop appropriate dashboards, saved searches, reports, and KPIs.
- Monitor data integrity and investigate discrepancies between systems.
- Assist management with developing reliable reporting for decision-making.
- Establish consistent definitions and processes for critical business data.
User Support & Training
- Serve as an internal resource for NetSuite users.
- Coordinate user training for new functionality and system changes.
- Develop user procedures, training materials, and system documentation.
- Promote consistent system usage and adherence to established processes.
- Identify recurring user issues and develop permanent solutions rather than relying on manual workarounds.
Vendor & Partner Management
- Manage relationships with NetSuite consultants, software vendors, integration providers, and technology partners.
- Review vendor proposals, statements of work, contracts, and project estimates.
- Monitor vendor performance against agreed-upon scope, timelines, service levels, and deliverables.
- Challenge unnecessary costs, duplicate services, and scope increases.
- Coordinate vendor meetings and ensure action items are completed.
- Assist management with evaluating new technology providers and solutions.
Required Qualifications
- Bachelor’s degree in Information Systems, Business, Operations, Supply Chain, Accounting, or a related field preferred.
- 5+ years of experience with ERP systems, business systems, technology projects, or systems implementation.
- Demonstrated experience working with NetSuite or a comparable ERP platform.
- Experience managing system integrations and third-party technology vendors.
- Strong project management and organizational skills.
- Strong analytical and problem-solving abilities.
- Ability to understand business processes and translate them into system requirements.
- Experience with data analysis, reporting, and process improvement.
- Strong written and verbal communication skills.
- Ability to work effectively with both technical and non-technical personnel.
- Ability to manage multiple projects and priorities simultaneously.
Preferred Qualifications
- NetSuite implementation, administration, or optimization experience.
- Experience with RF-SMART, SPS Commerce, EDI, I-Trade, or similar systems.
- Experience in manufacturing, food production, distribution, warehousing, or supply chain environments.
- Experience with inventory, purchasing, production, labor, and warehouse management systems.
- Experience managing ERP implementations or major system transitions.
- Familiarity with APIs, data interfaces, integration platforms, or middleware.
- Experience developing NetSuite Saved Searches, dashboards, reports, and workflows.
- NetSuite certification or other relevant ERP certification is a plus.
Key Performance Indicators
Performance in this position will be evaluated based on:
- Successful completion of system projects within agreed-upon scope and timelines.
- Reliability and accuracy of system integrations.
- Reduction of manual processes and duplicate data entry.
- Improved accuracy and availability of management reporting.
- User adoption and effective utilization of NetSuite functionality.
- Reduction in recurring system issues and integration failures.
- Vendor performance and cost management.
- Successful implementation of new systems and system enhancements.
- Improved cross-functional business processes.
- Data integrity and system controls.
Core Competencies
Project Management — Ability to organize complex projects, establish priorities, manage deadlines, and drive accountability.
Systems Thinking — Ability to understand how multiple systems interact and how changes in one system affect other areas of the business.
Business Acumen — Understands the operational and financial impact of technology decisions.
Analytical Thinking — Uses data and structured problem-solving to identify root causes and develop solutions.
Communication — Able to communicate effectively with senior management, department managers, system users, consultants, and technical vendors.
Accountability — Takes ownership of projects and follows issues through to resolution.
Continuous Improvement — Consistently looks for opportunities to improve processes, systems, efficiency, and reporting.
Role Expectations
The NetSuite Systems, Project & Integration Manager is expected to operate as a business systems owner and project leader, rather than simply an IT support resource. The position should understand the company’s operational requirements, identify opportunities for improvement, and ensure technology investments produce measurable business value.
The individual will be expected to take ownership of assigned projects, establish clear timelines and deliverables, communicate progress to management, and ensure that projects are fully implemented and adopted by the organization.
#MFT1
