Careers at Masis Staffing Solutions

Account Manager

November 7, 2025
Temp to Hire

Warehouse

Temp to Hire
IL
Bolingbrook

Job ID:90407

Job Description:
The Account Manager, a.k.a. Client Success Executive acts as the main point of contact between Staci Americas and its clients. This role ensures customer satisfaction, manages communication, and supports daily account operations. The Client Success Executive works closely with warehouse and operations teams to ensure efficient service delivery, accurate reporting, and overall client success.

Responsibilities:

Serve as the primary contact for assigned clients, maintaining strong relationships and communication.
Coordinate with operations and implementation teams during new customer or product launches.
Participate in client and internal status calls, providing updates and solutions as needed.
Track and report customer Key Performance Indicators (KPIs) and assist with Quarterly Business Reviews (QBRs).
Oversee account activities including billing, order processing, shipping, and inquiries.
Document and resolve customer issues in collaboration with internal departments.
Assist in developing and improving company programs, procedures, and policies to enhance efficiency.
Attend internal meetings related to labor planning and client operations.

Requirements:

Previous experience in client services, account management, or customer success (preferably in logistics or 3PL).
Strong communication and organizational skills.
Ability to manage multiple priorities and meet deadlines.
Comfortable working in both office and warehouse environments.
Proficiency with Microsoft Office and general business software.
Able to travel up to 15% of the time.
Must be eligible to work in the U.S.

Who you’ll be working for: Masis Staffing is a family-oriented, service-driven staffing firm with a sincere and responsible team dedicated to delivering custom solutions for all client hiring needs. Our associates are the heart of every client solution and are a key asset to continued development of our partnerships. Masis is known for the great care we take with employees and clients alike! For information on Masis Staffing, including more information on employee benefits and our company culture, visit our website at: www.masisstaffing.com. Masis Staffing is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state, or local laws.

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