Careers at Masis Staffing Solutions

Customer Service Representative

September 15, 2026
Temp to Hire

Manufacturing

Temp to Hire
MA
Chicopee

Job ID:109703

Not Ready

Important Notice About the Application Process

This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note:

Candidates who complete the AI screening are reviewed first—daily.
We strongly encourage you to complete it promptly to ensure early consideration (first come, first served).
Expect to receive a prompt from our AI screener shortly after applying.

The AI screener helps us streamline the Candidate intake process, but rest assured—you’ll still work directly with a Masis recruiter throughout the rest of your hiring journey.

Do you enjoy working in a slow-paced environment? Do you have customer service experience? We are currently looking for a customer service representative to fill a temp-to-hire role at a local manufacturing company!

Responsibilities of the Customer Service Representative

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care.
Troubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, and Field Sales).
Process purchase orders, build invoices, and coordinate product sample requests.
Generate quotes, process orders, and follow up on sales opportunities

Requirements of the Customer Service Representative

Basic knowledge of sales principles and customer relationship strategies
Proven ability to handle objections and close sales.
Familiarity with CRM systems (e.g., Salesforce)

Compensation/Benefits for the Customer Service Representative

Salary: $20.00
Schedule: Monday to Friday, 9:00 AM – 4:30pm

Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are equal opportunity employer. Masis does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity, or any other characteristic protected by law.

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