Careers at Masis Staffing Solutions

Customer Service Representative
Location: Westfield, MA 01085
Job Type: Contract to Hire | Schedule: Full-time (40 hrs./week)
Pay Rate: $18.50/hour

Overview
We’re seeking a Temp to Hire Customer Service Representative to support customers, and internal teams with a positive, professional attitude. In this role, you’ll act as a key liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory—helping ensure orders and inquiries are handled accurately and efficiently.
Key Responsibilities

• Provide assistance to company representatives, customers, and employees while demonstrating a positive attitude
• Serve as a liaison between Sales Reps/Managers, customers, Technical Service, Engineering, and the Factory
• Answer phone and email inquiries in a timely manner
• Provide information concerning products
• Process incoming orders for unit accuracy, pricing, and shipping information
• Enter orders into the Friedman ERP system
• Review order information prior to sending to Credit/Factory
• Identify and resolve product-related inquiries from representatives/customers
• Guide representatives and distributors in use of Sales Assistant Specifier
• Monitor fax machines for orders
• Maintain an orderly work area; keep filing/paperwork up to date
• Complete special projects as needed; assist other team members as workload allows
• Perform similar or related duties as required or requested

Qualifications

• High School Diploma or GED required
• Experience writing orders and pricing is a plus
• Comfortable using Microsoft Office (Excel, Outlook, PowerPoint, Word)
• Ambitious, organized, and detail-oriented
• Team player who works well with others
• Able to function under pressure, prioritize, and multitask

Equal Opportunity Employer
Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).