Careers at Masis Staffing Solutions

Job Duties

Processing Repair Quotes:

• Review technician notes on deficiencies found while on-site at customer locations.
• Preparing the quote by editing technician notes and expanding on an explanation of the service required and why it must be performed.
• Obtain vendor pricing on materials required to complete repairs, markup the cost based on standard markup rates or specific customer agreements and add the final price to the quote.
• Determine the amount of labor required to complete the repair.

Customer Communication:

• Contact customers to comprehensively explain repair quotes, emphasizing the necessity to bring their fire systems into code compliance.
• Secure approval from customers to proceed with the required repairs.

Documentation:

• Ensure accurate and timely documentation of all customer interactions related to non-compliances and scheduling. Customer interactions are documented in a notes section associated with each quote and job to be performed.

Customer Information Gathering:

• Obtain and enter necessary information from customers for inspections, ensuring all relevant details are recorded accurately and provided to technicians so they can effectively perform their work.

Route Planning:

• Develop daily routes by geographic area to optimize efficiency and meet revenue goals.
• Coordinate and schedule appointments to maximize productivity with several technicians.

Service/Emergency Call Coordination:

• Collaborate with customers and technicians to coordinate emergency services promptly.
• Prioritize and schedule emergency repairs to address critical issues efficiently.

Team Collaboration:

• Collaborate with technicians, providing them with necessary information and support to fulfill their responsibilities effectively.
• Collaboration with multiple co-workers to answer questions, address customer inquiries, and ensure timely responses.

Qualifications

Analytical Skills:

• Ability to analyze complex information and make informed decisions.
• Ability to assess situations, identify issues, and develop effective proactive solutions.

Attention to Detail:

• Precision and accuracy in tasks, with a focus on minimizing errors.
• Thoroughness in reviewing and verifying information.

Communication Skills:

• Effective verbal and written communication skills.
• Ability to convey information clearly and concisely.

Adaptability:

• Flexibility to adapt to changing situations and environments.
• Openness to new ideas and willingness to learn.

Time Management:

• Efficiently prioritize tasks and manage time to meet deadlines.
• Ability to handle multiple tasks simultaneously.

Pressure Handling:

• Capability to handle and cope with high-pressure situations.
• Emotional resilience and composure in challenging circumstances.
• Ability to make sound decisions under pressure.

Relationship Building:

• Developing and maintaining relationships with customers.
• Ability to work effectively in a team environment.
• Openness to collaboration and willingness to share knowledge.

Organizational Skills:

• Highly detailed and organized with the ability to prioritize and multitask effectively.
• Thorough knowledge of general office procedures and equipment.

Learning Agility:

• Adaptability to changes in technology, processes, or industry trends.

Attention Management:

• Ability to focus on tasks and maintain concentration.
• Minimization of distractions for improved productivity.

Compensation

• Pay is hourly and is negotiable dependent on candidate experience
• Potential quarterly bonuses

Benefits

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

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