Careers at Masis Staffing Solutions

Front Office Receptionist (Behavioral Health) — Job Description

Pay Rate: $18/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Location: Kingman, AZ 

Position Summary

We’re seeking a dependable Front Office Receptionist to support a busy behavioral health office. This role is the first point of contact for clients and visitors and is responsible for creating a welcoming, professional environment while handling front-desk operations, scheduling support, and administrative tasks with a high level of confidentiality.

Key Responsibilities

• Greet and check in clients/visitors professionally; help maintain a calm, supportive front-office environment
• Answer and route incoming phone calls; take accurate messages and follow up as needed
• Schedule, confirm, and adjust appointments; assist with coordination for clinicians and office staff
• Verify basic client information at check-in and help ensure paperwork is completed (as applicable)
• Maintain strict confidentiality and follow HIPAA/privacy practices
• Manage incoming/outgoing mail, scanning, faxing, and document filing
• Keep front desk and lobby organized, stocked, and presentable
• Support general administrative tasks and other duties as assigned

Qualifications

• 1+ year of receptionist, front desk, or administrative experience (medical/behavioral health preferred)
• Strong customer service skills and professional communication (phone, email, in-person)
• Comfortable working in a confidential environment with sensitive information
• Basic computer skills and ability to learn scheduling/EHR systems
• Reliable, punctual, and able to multitask in a fast-paced setting

Preferred Skills (Nice to Have)

• Experience in healthcare, behavioral health, counseling, or social services settings
• Knowledge of HIPAA and front office workflows (intake, forms, scheduling)

Physical/Work Environment

• Primarily seated front-desk work with occasional standing/walking
• Frequent phone and computer use

Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).