Careers at Masis Staffing Solutions

Hybrid – Department Manager Personal Lines.

August 14, 2025
Direct Hire

Insurance

Direct Hire
MA
Needham

Job ID:49500

Hybrid – Department Manager – Personal Lines – Needham MA

Are you a seasoned insurance professional with a passion for leading dynamic teams and driving exceptional customer service? Do you thrive in a fast-paced environment where your expertise in Personal Lines Insurance can make a significant impact? If so, we invite you to join our cient's team as the Department Manager for Personal Lines at our Needham MA Insurance client and oversee our Personal Lines team. Our client values innovation, dedication and a customer-centric approach. If you are ready to take the next step in your career and want a work-life balance, we want to hear from you. This is a hybrid role -3 days in office.

In this pivotal role, you will oversee the daily operations of our personal lines department, ensuring seamless service delivery and operational efficiency to include:

Servicing all aspects of our client’s personal insurance needs, usually in partnership with an Account Executive or Producer, from renewal preparation and marketing to policy administration.
Gathering accurate information from clients and preparing applications for submission to the insurance companies.
Developing proposals and insurance summaries based on an evaluation of the client’s coverage needs.
Supporting and processing new business, renewals, endorsements, cancellations, and rewrites.
Explaining insurance policies and coverages, suggesting coverage enhancements, and resolving general customer inquiries.
Maintaining electronic client account records and adhering to agency procedures and workflows.
Oversee other Personal Lines Account Managers in the department.
Servicing all aspects of our client’s personal insurance needs, usually in partnership with an Account Executive or Producer, from renewal preparation and marketing to policy administration.
Gathering accurate information from clients and preparing applications for submission to the insurance companies.
Developing proposals and insurance summaries based on an evaluation of the client’s coverage needs.
Supporting and processing new business, renewals, endorsements, cancellations, and rewrites.
Explaining insurance policies and coverages, suggesting coverage enhancements, and resolving general customer inquiries.
Maintaining electronic client account records and adhering to agency procedures and workflows.

Proficiency with Microsoft Office Suite and Agency Management technology, preferably TAM.
Familiarity with High-Net-Worth clientele and clients located in coastal markets a plus
Ability to follow agency procedures and workflows with minimal supervision.

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