Careers at Masis Staffing Solutions

Inside Sales Account Manager

August 14, 2025
Direct Hire

Business Development / Sales

Direct Hire
MA
North Andover

Job ID:39394

Position Description: Inside Sales Representative- Account Manager
A growing leader in Electronics Distribution is hiring
The Inside Sales Representative is the primary contact for customer interactions as it relates to product inquiries, customer quotes, customer orders, and related customer requests. Primary responsibilities include providing a Superior Customer Experience and engaging in revenue generating activity through telephone, email, and live chat interactions. The Inside Sales team works closely with Customer Service, Technical Support, Product Management, Purchasing, Production, and Quality Management to create an overall experience that delights the customer and builds brand loyalty. If you enjoy a fast-paced customer focused sales environment this is the opportunity for you.
General Duties and Responsibilities:

Primary interface with a variety of customers, via phone, email, and live web chat
Exercise excellent business judgment to determine additional support as needed or escalation as required
Perform customer discovery and recommend appropriate associated products
May process customer orders, requests for quote, product returns, etc. through the company’s ERP system
May resolve customer issues, questions, and complaints in a professional and collaborative manner

Must demonstrate initiative to improve professional skills and department processes
Quote generation, presentation follow-up and closure per procedure
Consistently add-on and associative sell
Other duties as assigned

Required Knowledge, Skills, and Abilities:

Strong business acumen and demonstrated business judgment
Must possess effective communication skills, both written and verbal
Excellent general computer skills, including a solid working knowledge of Excel, Word, Outlook
Strong organization and time management skills
Experience with a CRM system preferred
Professional demeanor, dress, and conduct in a business office setting

Personal Traits and Characteristics:

Reliable, dependable, and highly organized with good time management skills
Task oriented
Attention to detail
Able to work under pressure and deadlines
Ability to multi-task and prioritize
The successful candidate shall exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.

Education and/or Experience:

3-5 years in a high paced customer facing sales or service environment
High School Diploma required
College degree or technology related B2B experience preferred

Environment: This is a hybrid role 2 days in office, and the rest remote. Company provides all equipment to set up home office.

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