If you have a job in an office (and even if you don’t) you spend some time writing emails. For some, most of the business can be communicated by work email – accountants, lawyers, bankers, secretaries, customer service reps – you never have to see your customer. And even if you do, you’ll find you often email your boss, your team, other departments. And then there are the dozens – or hundreds – of emails you receive. So how do you write a work email that is polite, clear, concise, and effective?