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Here’s a clean, professional job description tailored for a boutique hotel/restaurant in the Beacon, NY area. I’ve kept it practical and hospitality-forward, with an emphasis on guest experience, leadership, and day-to-day operations.
Front Office Manager
Location: Beacon, NY
Boutique Hotel & Restaurant
Overview
We are seeking an experienced and service-driven Front Office Manager to lead daily front-of-house operations for our boutique hotel and on-site restaurant in Beacon, NY. This role is responsible for delivering an exceptional guest experience, managing front desk and guest services staff, and ensuring seamless coordination between lodging and food & beverage operations.
The ideal candidate is hands-on, detail-oriented, and thrives in a fast-paced boutique hospitality environment while maintaining a warm, personalized guest experience.
Key Responsibilities
• Oversee all front office operations including guest check-in/check-out, reservations, concierge services, and guest communications
• Lead, train, schedule, and manage front desk and guest services staff
• Ensure exceptional guest satisfaction by proactively addressing guest needs, requests, and concerns
• Coordinate closely with housekeeping, maintenance, and restaurant teams to ensure smooth daily operations
• Manage room inventory, rates, and availability in coordination with ownership and revenue goals
• Handle guest feedback, online reviews, and service recovery as needed
• Maintain front office standards, procedures, and brand presentation
• Monitor daily cash handling, reporting, and front office financial controls
• Assist with hiring, onboarding, and performance management of front office staff
• Ensure compliance with safety, security, and hospitality regulations
• Support special events, peak weekends, and seasonal business needs
Qualifications
• 3+ years of front office or guest services management experience in a hotel or boutique hospitality setting
• Experience working in a boutique hotel, inn, or hospitality-driven restaurant environment strongly preferred
• Strong leadership, communication, and customer service skills
• Ability to multitask and remain calm in a fast-paced, guest-focused environment
• Proficiency with hotel property management systems and reservation platforms
• Strong organizational and problem-solving abilities
• Flexible schedule including weekends, holidays, and peak travel periods
• Knowledge of the Beacon/Hudson Valley area is a plus
What We Offer
• Competitive salary based on experience
• Opportunity to work in a unique boutique hospitality environment
• Supportive ownership and collaborative team culture
• Growth and advancement opportunities
• Employee dining and lodging perks (where applicable)
If you’d like, I can also:
• Shorten this for a job board posting
• Make it more luxury-focused or more casual/approachable
• Add compensation range language or benefits detail
• Adjust tone to feel more “restaurant-forward” or “hotel-forward”
#MPG1
Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, aids (40 or older), veteran status, disability and genetic information (including family medical history).