Careers at Masis Staffing Solutions

We are searching for a temp to hire Program Assistant in the Worcester market.  You will be providing support to a team of Program Representatives with a variety of administrative tasks specific to the Rental Assistance Programs. Must carry out related work functions, as required to support agency objectives in a team oriented working environment.

Responsibilities include, but are not limited to:

• Responsible for mailing out monthly recertification packets to program participants.
• Organize recertification paperwork for Program Representatives.
• Review submitted documentation and follow up with program participants as required to ensure compliance for move and re-certifications.
• Assist team with obtaining verification of participants income, assets, and other necessary documentation.
• Assist with calculation of participants continued participation in the rental assistance programs.
• Create six-tab files and maintain as proscribed by funding source and program managers
• Maintain constant communication with program representatives regarding documentation and audit requirements and support, as needed.
• Provide support to Quality Assurance Specialist for special project as required.
• Responsible for scanning documents in the required software systems in accordance with funding source and agency's policies and procedures.
• Carry out general office duties, including copying and mailing of materials.
• Manages, track and reports on the status of participants submission of required paperwork. Assist with sending out notices, as needed.
• Respond to clients/property owner phone calls and provide necessary information.
• Maintain a filing system for both active and inactive participants files.
• Respond to staff questions and concerns in a timely fashion.
• Attends regular meetings and trainings as required by the funding source and RCAP.
• Perform other duties as assigned.