Important Notice About the Application Process
This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note:
The AI screener helps us streamline the Candidate intake process, but rest assured—you’ll still work directly with a Masis recruiter throughout the rest of your hiring journey.
Customer Deductions Specialist
Contract Position (Long Term)
Pay Rate: $30/hr
The Customer Deductions Specialist will be primarily responsible for managing and resolving customer deductions and short pays through detailed research, analysis, and cross-functional collaboration. This role will ensure timely identification and resolution of payment discrepancies while maintaining strong communication with customers and internal teams. Secondary responsibilities will include limited EDI order support and basic customer service functions.
Key Responsibilities
Customer Deductions & Short Pay Management
• Investigate and resolve customer deductions and short pay claims in a timely manner.
• Review invoices, proof of delivery documentation, pricing agreements, promotions, credits, and customer backup to determine validity of deductions.
• Work closely with Accounts Receivable, Sales, Customer Service, Transportation, and customers to gather information and resolve discrepancies.
• Track and maintain detailed records of open deductions and resolution status.
• Submit disputes, validate claims, and process necessary credits when appropriate.
• Follow up on outstanding deductions and ensure timely closure of open items.
• Identify trends and recurring deduction issues and recommend process improvements to reduce future occurrences.
• Prepare and maintain reports on deduction activity, aging, and resolution metrics.
• Develop and complete weekly reporting for upper management outlining deduction trends, aging balances, status updates, key issues, and progress toward resolution goals.
• Present findings and provide updates to leadership on recurring issues, root causes, and opportunities for process improvement.
Additional Support Responsibilities
• Assist with basic EDI order monitoring and issue escalation when needed.
• Provide support for customer order inquiries, shipment questions, and account-related requests.
• Provide backup support to Customer Service during peak periods or coverage needs.
Qualifications
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to prioritize and manage multiple tasks effectively.
• Strong verbal and written communication skills.
• Experience with deductions, accounts receivable, customer service, or related business functions preferred.
• Knowledge of EDI processes is a plus.
• Proficiency in Microsoft Excel and Microsoft Office applications.
Success in this Role
• Timely and accurate resolution of customer deductions and short pays.
• Reduction of aging deduction balances.
• Accurate and consistent weekly reporting to leadership.
• Strong communication and collaboration across departments.
• Identification and reduction of recurring deduction trends and root causes.
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