Bilingual Front Desk / Customer Service Representative

Pay: $18.00- 20.00/hour, depending on experience
Schedule: Monday–Friday
Position Type: Full-Time

We are seeking a professional and customer-focused Bilingual Front Desk / Customer Service Representative to join our team. The ideal candidate will have strong communication and organizational skills, a positive attitude, and the ability to provide excellent service in a fast-paced environment.

Responsibilities:

• Greet and assist customers, visitors, and employees in a friendly and professional manner.
• Answer and direct incoming phone calls.
• Respond to customer questions and provide accurate information.
• Assist with general front desk and customer service responsibilities.
• Handle incoming emails, messages, and requests in a timely manner.
• Schedule appointments and assist with maintaining calendars as needed.
• Enter and update information accurately in company systems.
• Maintain organized records, documents, and front desk areas.
• Assist with basic administrative duties, filing, scanning, and data entry.
• Communicate effectively with customers and internal team members.
• Handle customer concerns professionally and escalate issues when necessary.
• Perform additional administrative and customer service duties as assigned.

Requirements:

• Bilingual English/Spanish required.
• Previous front desk, receptionist, administrative, or customer service experience preferred.
• Strong verbal and written communication skills.
• Professional and friendly customer service approach.
• Basic computer skills, including Microsoft Office and email.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities.
• Dependable and punctual.
• Comfortable working in a fast-paced environment.

Compensation:

Starting pay is $18.00 – 20.00 per hour, depending on experience, with a Monday–Friday schedule

#MSSORL