Careers at Masis Staffing Solutions

Location: Worcester, MA
Schedule: Monday–Friday, 9:00 AM–6:00 PM – onsite
Pay: $22.00 – $23.00 

Our client in Worcester, MA is looking for a friendly, reliable, and customer-focused Customer Service Representative. This person will be responsible for assisting customers, answering questions, resolving issues, and providing a positive customer experience.
BILINGUAL PREFERRED

Responsibilities

• Answer incoming customer calls and emails and respond to questions in a timely and professional manner
• Assist customers with service requests, account questions, scheduling, and general inquiries
• Resolve customer concerns and escalate issues when necessary
• Enter and maintain accurate customer information and service details
• Communicate with internal teams to ensure customer requests are handled appropriately
• Follow up with customers as needed to ensure issues are resolved
• Perform general administrative and data-entry responsibilities
• Use Microsoft Outlook for email and calendar management
• Maintain a professional and positive customer experience

Qualifications

• Previous customer service experience preferred
• Strong verbal and written communication skills
• Professional, friendly, and solution-oriented approach
• Strong attention to detail and organizational skills
• Comfortable working in a fast-paced environment
• Proficiency with Microsoft Outlook
• Experience with CurbWaste software is a plus, but not required. Company will train
• Ability to work onsite Monday–Friday, 9:00 AM–6:00 PM

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Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).
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