Important Notice About the Application Process
This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note:
The AI screener helps us streamline the Candidate intake process, but rest assured—you’ll still work directly with a Masis recruiter throughout the rest of your hiring journey.
Masis Professional Group is seeking a Customer Service & Order Management Specialist for a fast-paced food manufacturing environment in Worcester, MA. This highly visible role serves as an important link between customers, Sales, Production, Warehouse, Transportation, Marketing, and Accounts Receivable.
The ideal candidate is friendly, outgoing, patient, organized, and solutions-oriented, with the ability to juggle changing priorities while maintaining a positive and professional attitude. This person will manage customer orders from entry through fulfillment, troubleshoot inventory and delivery issues, communicate with customers and brokers, support the Sales team, research deductions, and respond to consumer inquiries.
We’re looking for someone who takes initiative, follows through, pays close attention to detail, and genuinely enjoys helping people. Experience with Microsoft Dynamics AX 2012 or D365, order processing, sales support, or food manufacturing is highly desirable. Strong Excel skills are also important, and bilingual Spanish is HIGHLY preferred
Contract to Direct Hire Onsite Position 8am-5pm
$22-$28/Hour
Manage customer orders from entry through delivery and follow-up
Respond to customer, broker, sales rep, and consumer questions
Troubleshoot order, inventory, pricing, shortage, and delivery issues
Check inventory and coordinate product availability with Production and Warehouse
Communicate order changes, shortages, and delivery updates
Partner closely with Sales, Marketing, AR, Production, Warehouse, and Transportation
Research invoice deductions and assist with promotion management
Process credits, returns, sample orders, and order adjustments
Maintain delivery information and appointment logs in Excel
Run and review daily shortage, open-order, and inventory reports
Respond to consumer inquiries by phone, email, website, and social media
Document consumer concerns and follow issues through resolution
Provide occasional front desk and team coverage as needed
Friendly, outgoing, patient, and customer-focused
Strong communication and interpersonal skills
Able to multitask and shift priorities in a fast-paced environment
Highly organized with strong attention to detail and follow-through
Proactive problem-solver who takes initiative
Reliable, positive, and team-oriented
Comfortable working independently and across multiple departments
Quick learner with strong troubleshooting skills
Proficient in Microsoft Office, particularly Excel
Experience with Microsoft Dynamics AX 2012 or D365 preferred
Order processing, sales support, or food manufacturing experience preferred
Bilingual Spanish HIGHLY preferred
Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).