Careers at Masis Staffing Solutions

Job Title: Freight Administrator
Location: Romeoville, IL
Hours: 8:00 AM – 4:30 PM
Pay Rate: $21.00 – $24.00 per hour

Job Description:
The Freight Administrator is responsible for coordinating outbound shipments, preparing shipping documentation, and providing exceptional customer service to internal and external stakeholders. This position requires strong organizational skills, attention to detail, and proficiency in Microsoft Excel to ensure shipments are processed accurately and efficiently.

Responsibilities:

• Manage carrier changes and shipment updates
• Schedule, quote, and route truckload and expedited shipments
• Ensure shipments are processed in the most cost-effective manner while following company shipping guidelines
• Process unroutable and critical shipments for the U.S., Canada, Mexico, and international destinations
• Prepare shipping documentation including Bills of Lading (BOLs), Commercial Invoices, Shipper’s Letters of Instruction (SLIs), and other required paperwork
• Resolve shipping documentation issues and missed shipments in a timely manner
• Respond to daily customer and internal inquiries regarding carrier changes, expedited shipments, shipment exceptions, and tracking requests
• Maintain accurate freight management system records
• Collaborate with internal departments, carriers, and customers to ensure smooth shipping operations
• Perform additional administrative duties as assigned

Requirements:

• Previous customer service or administrative office experience required
• Proficiency in Microsoft Excel and general computer applications
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and problem-solving abilities
• High attention to detail and accuracy
• Ability to work effectively in a fast-paced environment
• Logistics, transportation, or freight administration experience preferred
• Strong customer service skills with the ability to communicate professionally with internal and external stakeholders
• Must be eligible to work in the U.S.
• Must be willing to submit to a background screen
• Must be willing to submit to a drug screen