Careers at Masis Staffing Solutions

Admin Assistant / HVAC Dispatcher

October 8, 2026
Direct Hire

Administrative

Direct Hire
FL
Estero

Job ID:111744

Not Ready

Important Notice About the Application Process

This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note:

Candidates who complete the AI screening are reviewed first—daily.
We strongly encourage you to complete it promptly to ensure early consideration (first come, first served).
Expect to receive a prompt from our AI screener shortly after applying.

The AI screener helps us streamline the Candidate intake process, but rest assured—you’ll still work directly with a Masis recruiter throughout the rest of your hiring journey.

Admin Assistant / HVAC Dispatcher
Type: Full-time, hourly
Pay: $18-22 Hour (adjust to experience)
Health Benefits/PTO
Schedule: [Mon–Fri, 8:00 AM – 4:30 PM]

We’re looking for a calm, organized, friendly Customer Service Representative / Dispatcher to intake call’s between our customers and our technicians. You will answer incoming calls, determine what each customer needs and how urgent it is, and schedule and dispatch technicians efficiently. This is a fast-paced role that rewards someone who stays composed under pressure and genuinely likes helping people.

Responsibilities

Answer incoming calls promptly and professionally, representing the company with a warm, helpful tone
Screen calls to identify the issue, system type, and urgency (no heat or no AC, water leaks, safety concerns versus routine maintenance or quotes)
Schedule service appointments, estimates, and maintenance visits based on technician availability, skills, and location
Dispatch technicians and give them accurate job details, customer information, and directions
Enter customer information and job details accurately in our scheduling/CRM software (Housecall Pro).
Send appointment confirmations and reminders; follow up with customers on ETAs and schedule changes
De-escalate upset or stressed customers and escalate to the owner or office manager when needed
Handle basic questions about services, service areas, and the company’s standard fees
Assist with light office tasks as needed (invoicing questions, filing, taking messages)

Qualifications
Required

High school diploma or equivalent
2+ year of experience in customer service, call center, front desk, or dispatch work
Clear, friendly phone presence and strong verbal communication
Ability to stay calm, think clearly, and multitask under pressure
Comfortable with computers, scheduling software, and fast, accurate typing/data entry
Strong organization and attention to detail
Reliable transportation and dependable attendance

Preferred (not required)

Prior experience in HVAC, plumbing, electrical, or other home-service trades
Basic familiarity with HVAC terminology (furnace, heat pump, condenser, thermostat, etc.)
Knowledge of the local service area and geography
Bilingual (English/Spanish) a plus

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