Careers at Masis Staffing Solutions

Collections Specialist

September 29, 2026
Temp

Administrative

Temp
NY
Lancaster

Job ID:110671

Not Ready

Important Notice About the Application Process

This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note:

Candidates who complete the AI screening are reviewed first—daily.
We strongly encourage you to complete it promptly to ensure early consideration (first come, first served).
Expect to receive a prompt from our AI screener shortly after applying.

The AI screener helps us streamline the Candidate intake process, but rest assured—you’ll still work directly with a Masis recruiter throughout the rest of your hiring journey.

Masis Staffing Solutions is hiring a Collections Specialist to manage customer accounts, monitor outstanding balances, and drive timely payment collection. You’ll work directly with customers and internal teams to resolve disputes, reduce delinquency, and support cash flow—while maintaining strong customer relationships.

Responsibilities

Monitor A/R aging reports and prioritize collection activity
Contact customers by phone, email, and written correspondence for past-due invoices
Investigate and resolve billing discrepancies, disputes, and account issues
Document collection efforts and communications accurately
Partner with Sales, Customer Service, and Finance to resolve account concerns
Review payment trends and flag collection risk
Reconcile accounts and ensure payments are applied correctly
Prepare weekly/monthly collections status reports
Escalate significantly delinquent accounts when appropriate
Support month-end close related to accounts receivable
Assist with evaluating creditworthiness and recommending credit limit updates
Follow company policies, accounting procedures, and contractual requirements

Requirements

5+ years of collections phone experience (required)
Strong customer service and communication skills
Comfortable handling disputes and difficult conversations professionally
Ability to stay organized and document activity consistently

#MFT3

Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).

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