Important Notice About the Application Process
This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note:
The AI screener helps us streamline the Candidate intake process, but rest assured—you’ll still work directly with a Masis recruiter throughout the rest of your hiring journey.
Customer Service – Appointment Setter
West Boylston, MA
Are you a proactive communicator with a knack for organization and persuasion? Our client is seeking a dedicated Customer Service – Appointment Setter to join their dynamic team. This role is pivotal in connecting potential customers with our client's services, ensuring seamless scheduling and customer satisfaction.
Responsibilities of the Customer Service – Appointment Setter
Proactively engage potential customers through outbound and inbound calls.
Coordinate and schedule appointments for sales representatives or estimators, focusing on HVAC installations, service repairs, or estimates.
Qualify leads by asking pertinent questions to assess customer needs and verify lead legitimacy.
Maintain accurate records of customer interactions, calls, and appointments using CRM software.
Follow up with customers to confirm appointments and minimize no-shows, ensuring a smooth schedule for the sales team.
Requirements of the Customer Service – Appointment Setter
Strong verbal and written communication skills to clearly articulate service offerings.
Exceptional organizational skills with the ability to manage multiple schedules simultaneously.
Demonstrated ability to handle rejection and confidently overcome objections to secure appointments.
Proficiency with CRM software and Microsoft Office Suite.