Careers at Masis Staffing Solutions

Temporary Customer Service Representative (3–6 Month Assignment)
Position Summary
Masis Staffing is seeking a Temporary Customer Service Representative to support aftermarket spares and repair services. This role is responsible for end-to-end order support, proactive customer communication, and coordination across internal teams to resolve issues and keep orders moving.
Schedule: Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week)
Assignment Length: 3–6 months
Worksite: On-site in Lancaster, NY
$28/HR

Key Responsibilities

• Order Management: Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.
• Customer Communication: Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.
• RMA & Warranty Coordination: Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.
• Issue Resolution: Investigate shortages, shipment errors, quality concerns, and production delays; partner with planning, quality, engineering, and logistics teams to resolve issues.

Qualifications

• Associate’s degree preferred (Business Administration or Management).
• Excellent written and verbal communication skills—professional, concise, and customer-focused.
• Strong problem-solving skills; comfortable collaborating with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.

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Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).