Careers at Masis Staffing Solutions

Masis Staffing Solutions is hiring Customer Service Representatives to support our client customer-facing operation. In this role, you’ll provide in-person and phone support, help resolve service issues, and complete accurate documentation in a fast-paced environment.

$16/hr (40 hours per week)

What You’ll Do

• Assist customers in person and by phone; provide program/service eligibility information
• Respond to questions, process requests, and document customer interactions
• Research issues, interpret policies/procedures, and resolve complaints using sound judgment
• Ensure changes are completed accurately to resolve customer problems
• Escalate unresolved concerns to the appropriate department
• May handle payments/receipts, reconcile cash, and prepare deposits (as needed)

Qualifications

• Strong customer service and communication skills (phone + in-person)
• Comfortable using computers to enter/update records and complete forms
• Detail-oriented, professional, and able to handle sensitive information appropriately
• Bilingual skills are a plus (English required)

Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, aids (40 or older), veteran status, disability and genetic information (including family medical history).

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