Important Notice About the Application Process
This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note:
The AI screener helps us streamline the Candidate intake process, but rest assured—you’ll still work directly with a Masis recruiter throughout the rest of your hiring journey.
Do you enjoy working in a fast-paced environment? Do you experience dispatching in transportation (school bus, transit, delivery, trucking)? If so, Masis Staffing may have the perfect opportunity for you! We are currently looking for a Dispatcher/Route Coordinator to fill a full time position for 1st shift with a company in Hanahan, SC.
Position Summary
Coordinate daily school bus operations to ensure routes run safely and on time. This role dispatches drivers, assigns route coverage for absences, communicates with schools and internal leadership, and documents incidents/delays while supporting a positive customer experience for families and CCSD.
Essential Duties/Responsibilities:
• Dispatch drivers for AM/PM routes and field trips; adjust coverage for callouts and late arrivals.
• Build and maintain daily route coverage plans (primary + substitute drivers).
• Communicate via radio/phone with drivers to resolve route issues (breakdowns, traffic, student issues, late stops).
• Coordinate with schools/CCSD contacts on route changes, stop updates, and service issues.
• Track/record route performance (late routes, missed stops, incidents) and maintain dispatch logs.
• Maintain driver roster, attendance/call-out tracking, and substitute assignments.
• Support routing updates (student adds/removes, stop changes, boundary updates) and keep route sheets current.
• Assist with safety/incident response: document events, escalating urgent issues, and support follow-up.
• Support compliance processes as needed (driver qualifications paperwork status, training reminders, etc.).
Job Qualifications:
• Prior experience dispatching in transportation (school bus, transit, delivery, trucking) preferred.
• Strong knowledge of the local service area and ability to make quick decisions under pressure.
• Comfortable with scheduling, multi-tasking, and high call volume.
• Solid computer skills (routing/dispatch software, spreadsheets, basic reporting).
• Strong communication skills; able to handle parent/school escalations professionally.
• Flexible schedule (early mornings/late afternoons; occasional evenings for field trips).
Compensation:
Education:
High school diploma or GED equivalent
WORKING ENVIRONMENT
Fast-paced operations setting; frequent phone/radio communication; time-sensitive problem-solving during route windows.
Who you'll be working for: Masis Staffing is a family-orientated, service-driven staffing firm with a sincere and responsible team dedicated to delivering custom solutions for all our clients hiring needs. Our associates are the heart of every client solution and are a key asset to the continued development of our partnership. Masis is known for the great care we take with employees and clients alike.
For information on Masis staffing, including more information on employee benefits and our company culture, visit our website at www.masisstaffing.com
Masis Staffing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.
Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, aids (40 or older), veteran status, disability and genetic information (including family medical history).