Careers at Masis Staffing Solutions

Masis Staffing is currently seeking a Housing Resource Associate. The Housing Resource Associate provides exceptional customer service and general information to callers, clients, and visitors at our Housing Centers in a professional, efficient manner. This is a contract role through March 2027.

Bilingual in English/Spanish is highly preferred.

Wage is $20.50 per hour.

The candidate will work onsite at our main office in Springfield. Monday – Friday, 8:00 am – 4:30 pm.

Responsibilities include:

• Provide exceptional, friendly, and helpful service to all callers, clients, and visitors
• Educate consumers about the organization’s programs and available community resources, proactively conducting assessments and making referrals/appointments when necessary
• Assist clients with appropriate resources and tools for effective problem-solving and planning in regard to their housing needs and options
• Maintain detailed log of incoming visitors, callers, and related documentation/notes; including but not limited to “real time” data entry into internal system
• Ensure all calls are responded to in a timely response, including forwarding all inquiries from government offices, housing courts, legal services, and other applicable agencies
• Maintain adequate supply of up-to-date program materials and forms in reception and resource areas
• Manage, organize, and update information in all required databases and software applications
• Receive, sort, deliver, and date stamp incoming mail and packages; prepare outgoing mail as necessary
• Work collaboratively to plan and prepare workshops for tenants and landlords
• Establish and maintain strong, collaborative relationships with internal staff (including across departments), landlord, owners, community groups, agencies, and stakeholders
• Perform general clerical duties including but not limited to: scanning, filing, faxing, copying, preparing correspondence and reports
• Proactively identify and inform the program managers of any issues that may adversely affect the department or organization

Requirements include:

• Previous office experience, at a call center, or in a related role; a combination of experience and a high school diploma (or equivalent) may be a substitute
• Bilingual (English/Spanish) verbal and written skills required
• Demonstrated ability to communicate clearly and effectively, both verbally and in writing
• Demonstrated ability in Microsoft Office, and comfort learning new technologies
• Ability to organize and prioritize effectively in a fast-paced environment
• Excellent problem-solving and networking skills

 
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