Careers at Masis Staffing Solutions

Jr Subject Matter Expert- Fire Life Sciences

October 9, 2025
Direct Hire

Administrative

Direct Hire
AZ
Phoenix

Job ID:88560

Job Title:

Junior Subject Matter Expert (Jr. SME)

Location:

Phoenix, AZ 85044 (51st St & Elliot Rd)

Compensation:

$25 – $27 per hour (based on experience)

Position Overview:

We are seeking a Technical Suppression/Alarm Specialist (Jr. SME) to join a growing fire and life safety support team. This is a full-time, in-office position providing expert-level support on fire alarm and suppression systems, focusing on inspections, repairs, and technical proposals.

As a Jr. SME, you’ll work under the direction of a senior industry expert to support internal teams, customers, and vendors in delivering compliant, accurate, and cost-effective fire protection solutions. This role is perfect for someone with a background in fire life safety systems, technical quoting, or field service coordination who is looking to transition into an office-based support role.

Key Responsibilities:

Review scopes of work, validate pricing and necessary equipment, and prepare proposals for repair and inspection services.
Act as liaison between vendors, customers, and regulatory bodies to ensure compliance and clear communication.
Support and manage technically complex or recurring work order issues, coordinating with external vendors as needed.
Provide remote escalation support for fire alarm system issues; assist dispatch with detailed vendor instructions if needed.
Review and validate vendor recommendations and quote changes; authorize or recommend alternative solutions.
Analyze open service orders, prepare blind quotes, or follow up with vendors for needed information.
Maintain accurate documentation and reporting for project status and resolutions.
Support internal staff by developing technical resources such as SOPs, training materials, or workflow documentation.
Perform other duties as required.

Preferred Qualifications:

High school diploma or GED required; Associate degree in technical or related field preferred.
6 months to 1+ year of experience in fire life safety, estimating, or a related technical support role.
Familiarity with fire alarm panels, sprinkler suppression systems, kitchen hoods, and other fire safety equipment is highly desirable.
Experience with Microsoft Office Suite; experience with Microsoft Dynamics AX is a plus.
Strong written and verbal communication skills.
Excellent organizational, problem-solving, and decision-making abilities.

Desired Competencies:

Strong ethics and integrity.
Adaptability in a fast-changing work environment.
Cost-conscious and focused on operational efficiency.
Clear oral and written communication skills.
Strong problem-solving and judgment skills.
Ability to manage workload and meet productivity standards.
Willingness to pursue continuous learning and knowledge sharing.

Work Environment & Physical Demands:

Office-based position (not field or technician).
Must be able to sit for extended periods.
Occasional standing, walking, or light physical activity.
Use of hands/fingers for typing and documentation.
Ability to lift up to 15 lbs occasionally.
Typical office noise level – moderate.

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